Shipping Exchanges and Return

SHIPPING AND SHIPPING COSTS

Orders are typically dispatched the next business day after they are placed on the website. Shipping costs (by mail) to your country are determined by destination, weight and shipping method chosen. To check the shipping charges that apply to your order, simply start the process of creating an order, and go through to the checkout. At the checkout, you can select your destination, and shipping method and any additional costs will be calculated.

 

It normally takes around 2 to 10 days to ship inside Europe and 6 to 15 days outside Europe. Sometimes the Customs Agency within the destination country may choose to delay individual shipments as a random security/inspection measure (even 2 weeks). Taxes and duties for your order is possible. More information can be obtained by contacting your local customs office. Payment of such taxes/duties is the responsibility of the recipient. Customers from non-EU countries are responsible for possible import customs and taxes. Prices in the webshop are shown including Finnish VAT 24%. Shipment expenses depend on the chosen shipment method.

 

EXCHANGE AND RETURNS

We will accept unworn, unwashed, unaltered or unused merchandise in saleable condition with original tags attached for a full refund or exchange within 14 days of the invoice date. Original invoice or a copy must accompany your return. Please remember to fill and send form which can be found here indicating your full name and order number with your items. After filling and sending the form you will get an RMA number which must be included to your return. As soon as we receive the items back we will get e.g. the exchange organized and sent out to you straight away. Please note that any sale items cannot be exchanged or refunded.

 

The only cost to yourself is the return postage to us. If a further exchange on the same order is requested, we reserve the right to charge additional postage for the shipment back to you.

 

If you have any questions, please email us: contact (at ) gulffflyfishing.com

 

Please send your exchanges and returns to (no admittance or retail shop/warehouse):

 

GULFF Fly Fishing Oy
Venlantie 8A
33400 Tampere
Finland